Burton Guide Europe
Location: Innsbruck, Tyrol, Austria
Requisition Number: 452
For Burton's European headquarters in Innsbruck we are looking for enthusiastic and knowledgeable Customer Service Representatives to help set a new standard in customer satisfaction servicing Burton.com and Performer Program customers.
Burton Guide (m/f/d)
Customer Service Representative | Winter Season 2021/2022
THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:
- Assist customers with product, order and warranty questions via phone, email and chat
- Establish and maintain professional one on one relationships with customers and internal partners
- Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
- Guide and educate customers about Burton, Analog, and anon product lines
- Create, post, translate and proof-read support content for burton.com
ESSENTIALS FOR THIS ROLE ARE:
- A passion for snowboarding with an in-depth product knowledge
- Outdoor industry knowledge with previous experience in customer service is highly regarded
- Excellent written and oral communication skills in English; fluent in Swedish, German, French, Italian or Spanish is a strong plus
- A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
- The ability to work a flexible and fast paced environment
- Well organized, time efficient and multi-tasking ability
- Unique and challenging position
- International environment, vivid atmosphere
- An enthusiastic team sharing the love for snowboarding and the great outdoors
- Competitive, rewarding compensation package depending on your qualifications and experience min. gross € 28.000 p.a.
Are you the right candidate? Send us your application and join the Burton Family.
Community / Marketing Title: Burton Guide Europe
EEO Employer Verbiage:
The Burton community believes in respect for all people and the planet. We embrace and strive for a community that values differences and stands for equality and the fight to get there. Regardless of how you identify, how the world sees you, or how you play outside, please feel welcome to apply and join our community.
Location_formattedLocationLong: Innsbruck, Tirol AT