Customer Service Manager

Location: Innsbruck, Tyrol, Austria

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Requisition Number: 559

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External Description:

We are currently looking for a:

Customer Service Manager (m/f/d)

Fulltime

 

THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:

  • Oversee day-to-day operations of our consumer service department for end consumers  
  • Responsible for leadership, training and coaching of the team to ensure consistent, premium brand experience 
  • Responsible for coordination and communication with other departments and stakeholders  
  • Assign work, establish goals and review performances 
  • Create and maintain a high performing customer service function including service desk, endpoint technology support, call center and specific business processes 
  • Work together with the Global Burton Guides Strategist and regional counterparts in order to implement new technologies and services   
  • Ensure high levels of performance in all processes, accurate reporting and establish service improvement activities when required 
  • Set up new processes and acquire skills to transform into a team proactively driving sales, customer engagement and brand equity 

ESSENTIALS FOR THIS ROLE ARE:

  • Minimum two years of customer service experience, preferred in a supervisory role 
  • Exceptional service orientation and familiarity with the latest contact center technologies and customer service methodologies 
  • Strong interpersonal and problem-solving skills 
  • Experience with developing benchmarks, analyzing trends and statistics 
  • Proficiency in the use of Microsoft Word, Excel and Outlook, SAP and Sales Force experience is desirable 
  • Fluent in English and German, additional language skills are a plus 
  • Affinity for the outdoor lifestyle 

OUR OFFERING:

  • A strategic position at the global market leader in the snowboard & mountain lifestyle industry with career advancement prospects 
  • Very good team spirit, flat hierarchies, shared outdoor activities 
  • Working as part of a multinational team, located in the heart of the Alps 
  • Competitive, rewarding compensation package, depending on your qualifications and experience 

 

We are looking forward to receiving your CV and cover letter!

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Community / Marketing Title: Customer Service Manager

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The Burton community believes in respect for all people and the planet. We embrace and strive for a community that values differences and stands for equality and the fight to get there. Regardless of how you identify, how the world sees you, or how you play outside, please feel welcome to apply and join our community.

Location_formattedLocationLong: Innsbruck, Tirol AT

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