Chill Senior Program Manager
Location: United States
Requisition Number: 710
Position Title: Chill Operations Manager
Why does Chill exist?
Chill exists to ensure youth have the skills and experiences to become mindful, independent, and resilient individuals who are able to take on new challenges and welcome growth opportunities; to bridge the boardsport and outdoor opportunity gaps and foster a sense of belonging within a cool, authentic, and alternative culture; and to create inclusive space and meaningful experiences for all youth, while being mindful of race, sexual orientation, gender identity, socio-economic background, and other intersecting identities.
How does Chill achieve this?
Revolving around a core value-driven curriculum, Chill programs consist of experiential learning activities, reflection, and discussion, paired with board sport lessons. Chill’s six core values provide youth with a foundation and framework for learning and growth, supported and enhanced through on-board progression and adult mentorship. Chill removes all barriers to accessing boardsports by providing participants with everything they need to get after it, at absolutely no cost. New skills gained through boardsport progression and core-value exploration are then directly applied to everyday life, challenging youth to step out of their comfort zone – both on and off their board.
The Senior Program Manager role is one of multiple positions with the same title, each overseeing a team of program sites and managing additional projects which enhance the Programs Department. Senior Program Managers sit on the Program Leadership Team and report to the VP of Global Programs. This particular Senior Program Manager leads and coaches Chill program sites in need of high-level targeted support and planning to ensure foundational stability of site health, ultimately leading to consistent outputs and outcomes. Areas of oversight include program staff and site health management in multiple cities, Program Care Team leadership, and relationship management with key program constituents across all Chill sites.
This position is year round, salaried/exempt, 40 hours/week, $50-53K commensurate with experience, with benefits, starting immediately. Benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short and long term disability insurance (company paid), great parental benefits, 401k plan with company match, and paid-time-off. Other perks include a discounted season pass, product discounts, ride days, casual work environment, and many more...
- Site Management
- Manage sites with primary goal of ensuring site health/growth through high-level targeted support and planning
- Remotely supervise, support, empower, and advise program staff in delivering high quality, mission driven Chill youth development programs
- Maintain and assist in developing staff performance plans; continuously document details; implement and oversee performance improvement plans as needed to align with staff and site goals
- Recruit, hire, and train program staff
- Seasonal travel to 1-2 sites to provide direct technical assistance in support of staff and programs; help to foster agency and program mentor relationships through in person meetings
- Work collaboratively with program staff to grow site functionality related to youth experience, curriculum delivery, agency and program mentor recruitment
- Program Care Team Leadership
- Lead program care team meetings consisting of operations support roles and site coordinators
- Coordinate and facilitate site care through site health assessment, planning, and implementation
- Communicate site needs to a variety of Care Team members and follow up accordingly
- Work collaboratively with Care Team members to ensure high quality outputs
- Constituent Relationships
- Plan seasonal trainings/connection opportunities for agency leads and mentors across sites via zoom
- Build constituent appreciation/recognition strategy for implementation by program staff
- Regularly update agency lead/program mentor orientation and onboarding resources for utilization by program staff
- Create and oversee recruitment plan and tools for diversifying Chill’s mentor base for implementation by program staff
- Relevant education, training, or experience in case management, social work, coaching, outdoor/experiential education, mentorship and/or multi-site program management
- Ability to complete CPR and First Aid Certification, Mandatory Reporter Training, Youth Mental Health First Aid Training and other trainings as needed
- Staff/Site Management:
- 3-5 years of management experience with targeted performance goals related to KPIs (experience managing remotely a plus)
- Excellent performance assessment and analytical skills
- Experience creating/implementing performance improvement plans, delivering constructive feedback/having tough conversations; team focused and results oriented with specific examples of both
- Experience with staff recruitment and hiring
- Adaptable and effective working with multiple personalities and backgrounds
- Experience and knowledge providing a trauma-informed, equity seeking approach to youth and community care a plus
- Proficient computer skills including experience with Microsoft Suite
- Strong written and verbal communication skills
- Ability to use personal cell phone for work related tasks
- Work Ethic/Organization:
- Organized and self-motivated
- Experience working independently, managing time efficiently, and setting own schedule
- Proven ability to multi-task, meet deadlines, and prioritize to meet goals and objectives
- Personal qualities of integrity, credibility, and dedication to Chill’s mission
- Located within driving distance of a Chill site, in US mountain or pacific time zone preferred
- Ability to work remotely from home. Over 90% of the day will be spent sitting in 1 location and working at a computer
- Sincere interest in boardsports and/or the outdoor industry
- Travel/Physical Demands/Essential Job Functions:
- Seasonal air/ground travel required (typically a few days to a week in length) to visit Chill sites
- Adhere to all federal, regional, city and travel guidelines that may currently and/or in the future include vaccine mandates
- When visiting Chill sites: working outdoors in all seasons/weather conditions
- Working nights and/or weekends often required during travel/program visits
- Ability to travel between US and Canada (passport required)
Please submit an application with resume and cover letter on why you want to work for Chill. Please note that a cover letter is required for your application. You will be contacted for a screening interview if your qualifications align with the position.
Chill is committed to building an inclusive team, and strongly encourages candidates with diverse backgrounds and identities to apply. We will prioritize filling this position with qualified candidates who reflect our youth through lived experience as someone from a marginalized community or with diverse and intersecting identities, including race, sexual orientation, gender identity, socio-economic background, and other intersecting identities.
Community / Marketing Title: Chill Senior Program Manager
EEO Employer Verbiage:
At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
CountryEEOText_Description: The Burton community believes in respect for all people and the planet. We embrace and strive for a community that values differences and stands for equality and the fight to get there. Regardless of how you identify, how the world sees you, or how you play outside, please feel welcome to apply and join our community.