Seasonal Customer Success Specialist

Location: Innsbruck, Austria

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Requisition Number: 805

Position Title:

External Description:

For our European HQ in Innsbruck, starting October 3rd, we are currently looking for a: 

Seasonal Customer Success Specialist
German speaking
(m/f/d)

for the winter season from 3.10.2022 until 31.3.2023
20 h / week (Mo until Fr: 9 - 13 or 14 - 18)

 

THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:

  • Available per phone, chat and email to answer a multitude of customer inquiries concerning product, prices, availability, warranty claims, sales and marketing questions
  • Establish and maintain professional one-on-one relationships with customers and internal partners
  • Guide and educate customers about Burton, Analog, and anon product lines
  • Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback

 

ESSENTIALS FOR THIS ROLE ARE:

  • Excellent written and oral communication skills in English and German
  • Knowledge and experience of customer service principles and practices
  • Good MS-Office knowledge, SAP or Salesforce skills are a plus
  • A positive attitude, detail-oriented and capability to work independently while maintaining a "customer and team first" mindset
  • Well organized, time efficient and multi-tasking ability
  • Enthusiasm for outdoor sports lifestyle
  • Passion for snowboarding with an in-depth product knowledge

 

OUR OFFERING:

  • Unique and challenging position for the winter of 2022/2023
  • Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
  • A multinational team, in a modern and pet friendly office, located in the heart of the Alps
  • Competitive, rewarding compensation package, depending on your qualifications and experience min. 30.000 Euro gross p.a. on a full-time basis
  • Many other additional benefits include product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.

 

We are looking forward to receiving your English CV!

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Community / Marketing Title: Seasonal Customer Success Specialist

Company Profile:

EEO Employer Verbiage:

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. 

 

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

Location_formattedLocationLong: Innsbruck, Tirol AT

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