Seasonal Product Service Coordinator

Location: Innsbruck, Austria

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Requisition Number: 857

Position Title:

External Description:

For our European headquarters in Innsbruck we are looking for a:

SEASONAL PRODUCT SERVICE COORDINATOR

October 22 – June 23

(m/f/d)

 

THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:

  • Manage product claims in cooperation with our Customer Success Team
  • Manage product claims with direct customer contact by telephone and/or in writing
  • Warehouse organization and assisting with product repairs
  • Responsible for spare part orders from order acceptance to dispatch
  • Packaging and shipping of products and spare parts
  • Responding to specific inquiries by end user and providing them with a professional and high quality customer service
  • Assist in shop product claims

 

ESSENTIALS FOR THIS ROLE ARE:

  • Hands-on attitude
  • Sustainability focused
  • Fluent in German and English, additional language skills are a plus
  • Good MS-office knowledge, experience working with SAP is a plus
  • Well organized, time efficient and multi-tasking ability
  • Craftsmanship for repairs and technical understanding
  • Strong understanding of the snowboard & outdoor sports industry and related products
  • A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset

 

OUR OFFERING:

  • Unique and challenging position in a young and dynamic team
  • Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
  • A multinational team, in a modern and pet friendly office, located in the heart of the Alps
  • Competitive, rewarding compensation package, depending on your qualifications and experience of min. gross € 30.000 p.a. (full-time equivalent of 38,5h/week)
  • Many other additional benefits including product discounts, outdoor days, gym membership, season pass contribution, company events, etc.

 

 

We are looking forward to receiving your English CV and cover letter!

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Community / Marketing Title: Seasonal Product Service Coordinator

Company Profile:

EEO Employer Verbiage:

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. 

 

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

Location_formattedLocationLong: Innsbruck, Tirol AT

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© 2021 Burton Snowboards